Sorry, online RA request currently unavailable. Please call us on 09 415 4182.
Non-faulty Product Return Authorisation Form:
- If it is not suitable for the purpose for which it was purchased, any merchandise may be returned for credit or exchange within 14 days of purchase as long as an RA number
has been issued by Snapper Networks.
- You must provide a purchase order number if a forward
replacement is required.
- Any product sent will be invoiced to you. On return of
product, a credit will be raised.
- Returned products must be accompanied by original manuals,
drivers, packaging etc.
- Up to 25% restocking fee may apply if manuals, drivers,
packaging etc. are missing or the product/packaging has
physical damage.
- Snapper Networks will cover no freight costs incurred
in returning products to us.
- NO returns will be accepted without prior authorisation.
An RA number and an original copy of the invoice or previous
RA invoice must accompany all returns. An RA number must
be written clearly on the invoice and on the outside of
the package. If returns are received with the RA procedures
not completed, there may be a delay in the exchange or credit
of the product(s)
- Proper packaging/shipping of RAs is the responsibility
of the customer.
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